Terms of service
MyXspend ("us" or "we" or
"our" or "Myxspend") is a company
incorporated under the laws of Spain.
Please read the terms & conditions set out here
in (the "Terms & conditions") carefully
before using the services provided by us.
1. Introduction and Acceptance of Terms
1.1. In these Terms and Conditions, the terms “you”, “your”, and “Client” refer to any individual who accesses or uses our Website, Platform, or Services.
1.2. By accessing and using our services, you consent
to the collection and use of your personal information
in accordance with our Privacy Policy, which has been
established to ensure complete transparency regarding
how user data is managed.
1.3. Your use of the Services through the website
located at
myxspend.com, or
via its associated mobile application (collectively
referred to as the “Website”), indicates that you
agree to these Terms and Conditions.
1.4. By continuing to use the Website and Services, you acknowledge and accept that these terms form a binding agreement between us. If these conditions do not meet your preferences, please refrain from using our site, as these Terms represent the overarching and essential guidelines, with honesty being paramount.
2. Updates to These Terms
2.1. We continually strive to enhance your
experience, which means we may occasionally update
these Terms of Use to improve our services. Such
updates are intended to ensure that you can continue
using our services smoothly and without
interruption.
2.2. As a user, you are required to comply with any
revised version of these Terms that we publish on
our site. If you continue to use our services 14
days after the updated Terms are published online or
sent via email, this will be considered your
acceptance of the changes.
2.3. We encourage you to regularly review your account and our communications, as updates are posted frequently.
3. Identity Verification
3.1. When you register an account with us—and at any
time thereafter—we may require you to provide
comprehensive personal information, such as your
full name, address, telephone number, email address,
and date of birth. For verification purposes, we may
also request documentation proving the source of
your funds, financial standing, and occupation. This
could include, but is not limited to, a
government-issued identity card, proof of residence,
or a house ownership certificate. Additionally, if
required by AML/KYC obligations, further
verification may be requested during your login
sessions. You may be asked to provide notarized
copies of these documents at your own expense.
Should we find any signs that the documents have
been tampered with or found misleading—such as clear
evidence of fraudulent alterations—we reserve the
right to reject them without providing detailed
feedback regarding the specific issues identified.
If we determine that you are under 18, we may
terminate your account and these Terms and
Conditions immediately.
3.2. Furthermore, if we need to perform background or additional verification checks using documentation obtained from third parties, you agree that we have the right to do so in order to confirm the accuracy of the information you have submitted.
4. Our Services and Transactions
4.1. We are thrilled to offer you our services,
which allow transactions using Bitcoin, Litecoin, or
other supported virtual currencies. We securely
store your cryptocurrency and simplify the process
of purchasing digital assets using fiat currency.
4.2. The exchange rate for buying or selling
cryptocurrency is determined as outlined in Section
5 below.
4.3. By using our Services, you agree to provide
certain personal information—such as your name and
contact details—for verification purposes. This data
is stored in our systems to maintain an accurate
record of all transactions executed through our
platform.
4.4. The minimum order size for cryptocurrencies is
specified on our website. While any changes to these
minimums will not affect Section 2.2, we advise you
to review the current requirements prior to placing
an order if you plan to trade cryptocurrency.
4.5. Your continued use of our Services is subject
to any changes in the fees. Such adjustments will
not affect Section 2.2 unless specifically agreed
upon in writing. Any fee modifications will be
communicated through published updates on our
website or via email.
4.6. Purchasing Cryptocurrency:
After opening an account with us, you can purchase
cryptocurrency using USD, GBP, EUR, or any other
government-issued currency designated as legal
tender (“FIAT Currency”) as determined by us from
time to time. Once your payment in FIAT Currency is
received by MyXspend, and in accordance with these
Terms & Conditions, the corresponding
cryptocurrency will be delivered to your virtual
wallet address.
4.7. Guest Access:
In certain circumstances, you may access our Website
and use our Services as a guest without creating a
full account or funding it with cryptocurrency. A
“Guest Account” provides limited functionality,
allowing you only to purchase cryptocurrency and
conduct transactions between digital wallet
addresses. Specific restrictions apply—please refer
to Section 14.7 for details on our limited liability
during guest usage. For full transaction access as a
guest, please contact
support@myxspend.com.
4.8. Once you have opened an account and set up a
wallet with us, you will be able to sell your
cryptocurrency in exchange for fiat currency. The
corresponding funds will be deposited directly into
the bank account you designated during
registration.
4.9. You acknowledge that, to ensure liquidity for
our users, MyXspend may trade cryptocurrencies with
other exchanges. In situations where there is
insufficient trading volume—such as during flash
crashes—we may decline orders or transactions to
protect users from being unable to access their
funds in a rapidly fluctuating market.
4.10. We reserve the right to set limits on the
amount of cryptocurrency you can buy or sell, as
well as impose limits related to our KYC process
(e.g., daily or monthly transaction thresholds). You
agree not to exceed these limits in any transaction,
as doing so could compromise the fair trading
conditions designed by our legal and industry
experts.
4.11. By using our services, you agree that we may
refuse or cancel any purchase of virtual currencies,
even after funds have been debited from your
account, if we determine—for any reason, such as
insufficient funds—that the transaction cannot be
completed.
4.12. We reserve the right to suspend, modify,
remove, or add to the Services at any time without
prior notice.
4.13. By using MyXspend Services, you acknowledge
that it is your responsibility to ensure compliance
with these Terms and Conditions. We are not
obligated to monitor whether users adhere to these
terms; therefore, you must regularly check for
updates or amendments.
4.14. By accessing the Website or using our
Services, you affirm that your actions comply with
all applicable laws and regulations.
4.15. We may block or restrict access to our Services without prior notice for the following reasons:
• (i) Technical failures within the platform;
• (ii) Necessary maintenance work that temporarily affects service availability;
• (iii) Additional verification procedures or analysis of your activity in compliance with AML regulations.
5. Sale Price of Cryptocurrency
5.1. All sale prices for cryptocurrency are quoted
in FIAT currency, as determined by MyXspend.
5.2. You acknowledge that cryptocurrency prices are
highly volatile. While we display current rates on
our site, these rates may change rapidly due to
market fluctuations and the timing of payment
selections by us or third-party processors involved
in transaction processing. “The Final Price” is
determined at the moment of execution, after
deducting any applicable fees from each party.
5.3. You understand and agree that the Final Price may differ—being either higher or lower—from any rate previously displayed on our site, in accordance with market value fluctuations. This variability may occasionally work to your advantage; however, it also means that price changes can occur without warning.
6. Order Execution
6.1. When you place an order with us, you agree to the following conditions. Any cryptocurrency purchase or sale is deemed pending until we receive the necessary confirmation of funds, meaning that the transaction is not finalized until this confirmation is obtained—even if an email containing payment details has been sent.
• 6.1.1. For FIAT Currency payments made using a credit or debit card, confirmation is considered received once we obtain verification from your card issuer.
• 6.1.2. For FIAT Currency payments made through other methods, confirmation is received when the funds actually appear in our account.
• 6.1.3. For transactions involving the delivery of
Cryptocurrency to us, the order is finalized only
upon the actual receipt of the cryptocurrency in our
designated electronic wallet.
6.2. Once your payment has been processed—or the
cryptocurrency has been delivered, if applicable—and
once all required KYC procedures have been
successfully completed, we will execute your order
at the final price, which generally aligns with the
rate agreed upon in advance.
6.3. Following the execution of your cryptocurrency
purchase or sale order, we will transfer the
relevant currency to the wallet address you have
designated. Although delivery times may vary, we
strive to process transactions as quickly and
efficiently as possible.
6.4. After execution, you will receive a transaction
confirmation that details the final price and other
pertinent information, ensuring that the transaction
has been completed successfully.
6.5. In rare cases, MyXspend reserves the right to
either cancel your order or offer you an alternative
price for our Services. If we decide not to proceed
with the transaction, any cryptocurrency already
received from you will be returned, subject to the
deduction of any applicable payment processing
charges or costs incurred. The provisions of this
Section 6.5 apply to any return of cryptocurrency
already received, with the then-current equivalent
costs and expenses deducted accordingly.
6.6. MyXspend retains the right to modify any transaction or order at our sole discretion. In the event of a failed payment, you agree that we may:
(i) cancel the transaction;
(ii) process refunds using an alternative payment method if necessary; or
(iii) debit other accounts you hold with us for the required amount to cover the difference.
7. Legal Age and Restricted Territories
7.1. You must be at least 18 years old—or older, as
applicable—to use our services. By registering, you
represent and warrant that you are legally capable
of entering into a contract and that all
registration information provided is accurate and
truthful. MyXspend reserves the right to request
proof of age from any account if deemed necessary,
and your access will remain suspended until
satisfactory evidence is provided.
7.2. You are prohibited from using our Services,
Platform, and Website if you are located in, or are
a resident of, any geographic area where access to
these offerings is restricted by law, decree,
regulation, treaty, or administrative act. This
includes, but is not limited to, the following
territories: Kuwait, Qatar, Serbia, Bahrain,
Bangladesh, Egypt, Ethiopia, Jordan, Lebanon, Libya,
Mali, Mauritius, Morocco, Oman, Somalia, Sri Lanka,
Trinidad & Tobago, Afghanistan, Democratic
People’s Republic of Korea (North Korea), South
Sudan, Sudan, Yemen, Iran, Iraq, Occupied
Palestinian Territories, Pakistan, Syria, Vanuatu,
and Russia Federation nationals, as well as ethnic
groups from the Caucasus region affiliated with the
Russian Federation (e.g., Chechens, Lezgins,
Ossetians, Ingush, etc.) (collectively, “Restricted
Territories”). Additional restrictions may apply to
other geographic areas as notified by us from time
to time. The list of Restricted Territories may be
updated periodically due to licensing requirements
and other legal or regulatory changes.
7.3. Without limiting the provisions of Section 7.2,
you agree not to use the Services in any
jurisdiction where such use is expressly prohibited
by applicable law or regulation.
7.4. Please note that we do not provide legal advice regarding the use of our services. It is your responsibility to ensure that your use of our Services complies with local laws. If the use of our services is illegal in your jurisdiction, this will become apparent during the account registration process or when attempting to access certain features that require the submission of personal information.
8. Your Account
8.1. You are permitted to have only one personal
account for your exclusive use. Creating multiple or
linked accounts is not allowed. Your account is
intended solely for personal purposes and must not
be used in any professional capacity; it must remain
private and discreet.
8.2. You may access the Website and use our Services
only through your own account. Accessing or
utilizing another person’s account or content in any
manner is strictly prohibited.
8.3. MyXspend reserves the right to offset any
outstanding balances owed by you—whether in
cryptocurrency or fiat currency—at any time.
8.4. You are required to respond promptly and
accurately to all official communications from us.
If you do not receive a reply, it is your
responsibility to follow up with the sender to
ensure that you remain informed about important
updates.
8.5. MyXspend is not liable for any damages caused
by unauthorized access or use of the Website or
Services, including any system malfunctions
resulting from information security issues, except
in cases where such issues are due to gross
negligence on our part.
8.6. MyXspend is not responsible for any information associated with your use of the Website or Services that becomes known to a third party through means beyond our control.
9. Intellectual Property Rights
9.1. By installing and using the software associated with this Website, you acknowledge and agree that all related intellectual property—including, but not limited to, patents, copyrights, design rights, and trademarks—is the exclusive property of MyXspend. You are granted a limited license to use these resources solely for personal purposes and in strict accordance with these Terms and Conditions. You must not:
(i) copy, interfere with, tamper with, redistribute, publish, reverse engineer, decompile, disassemble, amend, modify, translate, or attempt to access the source code to create derivative works;
(ii) sell, assign, sublicense, transfer, distribute, or lease the Platform;
(iii) make the Platform available to any third party via any network or by any other means;
(iv) export the Platform to any country by physical or electronic means; or
(v) use the Platform in any manner that violates
applicable laws or regulations (collectively
referred to as the “Forbidden Practices”).
9.2. Engaging in any of the Forbidden Practices
exposes both you and MyXspend to significant risks.
If you become aware of any such activity by another
party, you must immediately notify our team so that
we can investigate and take appropriate action.
9.3. All trademark names, service marks, and trade names associated with our site (the “Trademarks”) are owned either directly by us or through exclusive licensing agreements with third-party holders. Your rights to use any of these Trademarks are strictly limited to the terms outlined in these Terms and Conditions.
10. Client Representations and Warranties
By using our Services, you confirm and agree to the
following:
10.1. Age and Accountability:
You affirm that you are at least 18 years old (or
older, as applicable) and capable of taking full
responsibility for your actions.
10.2. Binding Agreement:
Each time you click “Terms & Conditions,” you
are legally binding yourself to these Terms.
10.3. Account History:
You warrant that you have not previously terminated
an account with us or had your registration as a
customer rejected.
10.4. Accurate Personal Information:
You agree to provide complete and accurate
information about yourself, including your name and
address. Furthermore, the details on any payment
card used for transactions must match the
information provided to avoid any unauthorized use
of funds.10.5. Up-to-Date Information:
It is your responsibility to keep your account
information current. Any modifications to your
details may trigger additional KYC procedures before
the changes can be processed by our team.
10.6. Exclusive Account Access:
Your account is for your personal use only. No third
party—including family members—may access your
account using your credentials. If you suspect that
someone else has obtained your login details, you
must notify us immediately.
10.7. Security Responsibility:
You are responsible for the security of your private
key, username, and password on your own devices or
internet connection. However, if our systems
experience hacking attempts or security breaches
(e.g., due to viruses or malware), it is our
responsibility to address these issues promptly.
Report any suspicious activity immediately so we can
take appropriate action.
10.8. Usage at Your Own Risk:
Your decision to use our Services and the Website is
entirely voluntary and at your own risk.
10.9. Liability for Transaction Consequences:
You acknowledge that your use of our Services is at
your own risk. We are not liable for any outcomes
resulting from your use, including tax obligations
or other levies associated with funds transferred or
received, or any obligations arising on behalf of
third parties from these transactions.
10.10. Connectivity and Permissions:
You are responsible for ensuring that your device is
connected to the internet and that you have obtained
all necessary permissions to use our Services.
10.11. Wallet Accuracy:
To buy or sell cryptocurrency, you must use your
personal wallet. You are solely responsible for
verifying the accuracy and completeness of your
wallet address. If you provide incorrect or
incomplete wallet details during the purchase
process, we may charge you an amount equal to the
value of the investigation and work required by our
team.
10.12. Single Account Policy:
You are permitted to open only one account with us.
Any additional accounts may be suspended.
10.13. Exclusive Wallet Access:
Only you have access to your personal virtual wallet
address.
10.14. Lawful Use:
You agree not to use our Website or Services for any
unlawful activities. While we respect your privacy,
if you are found to be engaged in criminal
activities, we reserve the right to report such
information to the appropriate authorities.
10.15. Lawful Funds:
You affirm that any cryptocurrency purchased from
us—or any fiat currency received in exchange—is not
intended for, nor will be used in, any illegal
activity.
10.16. Legitimate Sources:
You guarantee that any fiat currency or
cryptocurrency you provide has not been derived from
illegal, criminal, or fraudulent activities under
any applicable jurisdiction.
10.17. Price Fluctuations:
You acknowledge that the cryptocurrency prices
displayed on our site may change. It is your
responsibility to check the final price before
making a purchase.
10.18. Compliance with Laws:
You agree to use our Services and the Website in
accordance with all applicable laws, regulations,
and directives.
10.19. Cooperation with Investigations:
By enrolling with us, you consent to being fully
identified and to cooperating with any investigation
into your account. Should we suspect any fraudulent
or improper activity, your identifying
information—and that of any related parties—may be
disclosed to financial institutions or other
authorities, which could adversely affect your
credit or other standings.
10.20. Personal Account Requirement:
You agree not to open an account on behalf of anyone
else or under a name other than your legal name.
10.21. Service Interruptions and Errors:
You acknowledge and agree that:
• 10.21.1. MyXspend shall not be liable for any loss, including loss of profits, resulting from delays, malfunctions, interruptions, data corruption, communication failures, or any other errors beyond our control.
• 10.21.2. MyXspend is dedicated to ensuring
accurate completion of all transactions. If an error
results in cryptocurrency or fiat currency being
mistakenly credited to your account, you have no
claim over those funds unless we explicitly agree
otherwise. In such cases, you must notify us
immediately so that corrective actions can be
taken.
By continuing to use our Services, you confirm that you have read, understood, and agreed to all the above representations and warranties.
11. Payment Transactions and Fraud Prevention
11.1. By using our Services, you agree to pay all
amounts due in both FIAT currency and
cryptocurrency. We reserve the right to refuse
service or withhold payment for various reasons,
including (but not limited to) issues with the type
of credit card used or discrepancies with your
address—even if it has previously been confirmed by
us.
11.2. MyXspend will not credit wire transfers until
we can verify and authenticate your identity or
payment account, as applicable.
11.3. If we determine that any payment is fraudulent
or irregular (including, without limitation, any
chargebacks), your account may be closed and all
associated funds reversed. As a responsible company,
we are obligated to report any instances of payment
fraud or unlawful activity to the relevant
authorities. We will not be liable for any
unauthorized use of credit or debit cards,
regardless of whether the cards were reported as
stolen.
11.4. You agree to retain copies of your credit or debit card transaction receipts for a minimum period of three (3) months following any transaction made with us.
12. Dispute Resolution
12.1. By using our Services, you agree that MyXspend
shall serve as the final authority regarding your
use of our products and Services. You also
acknowledge that any dispute concerning our
decisions may only be raised with our prior consent,
so please contact us before making any changes or
challenging our decisions.
12.2. The company will not entertain any claims or
disputes if more than 7 days have elapsed since the
transaction took place. If you believe we have not
fulfilled our agreement, please contact our support
team at
support@myxspend.com
and provide all necessary details so that we can
promptly investigate the matter.
12.3. The MyXspend team is committed to resolving
disputes and claims quickly and fairly. We will
review your dispute request within 21 business days
from the date of submission.
12.4. If you disagree with our decision, please
immediately contact our customer service manager and
supply all relevant evidence supporting your
appeal.
12.5. We regret that we cannot provide a faster
resolution. Please note that our appeals process
takes up to 14 business days; however, we assure you
that the process will be thorough and just.
12.6. If you are located in any EU member state, you have the option to submit a payment transaction dispute via the European Commission’s Online Dispute Resolution Platform at https://ec.europa.eu/consumers/odr/.
13. Acknowledgement of Risks
13.1. By accepting these Terms, you agree that
MyXspend is not liable for any damages or losses you
may incur through the use of our Services.
13.2. You acknowledge that our Services involve
significant risks. If you have a solid understanding
of your financial situation and are capable of
managing potential losses, you may benefit from the
opportunities provided by this agreement.
13.3. Cryptocurrency represents an innovative method
for global financial transactions, yet it carries
inherent risks typical of digital assets. For
example, the value of cryptocurrencies such as
Bitcoin is largely based on collective belief, and
rapid market changes can occur unexpectedly due to
economic events, affecting their profitability.
13.4. MyXspend is not a financial advisor and does
not provide investment advice. Before engaging in
any transactions, you confirm that you have
conducted thorough research on the risks involved
and acknowledge that any opinion on the suitability
of a transaction is not guaranteed by us.
13.5. By continuing with this agreement, you consent
to the possibility that your account may be
temporarily suspended, rendering it inaccessible for
a period of time. In such cases, we will take all
legally available steps to resolve the issue without
resorting to legal proceedings.
13.6. MyXspend is not responsible for market fluctuations in cryptocurrency values. In the event that market conditions disrupt our Services, we reserve the right to suspend operations at our discretion. Furthermore, we do not offer guidance on protecting yourself during such market volatility, as trading cryptocurrencies is inherently risky
14. Limitations of liability
14.1. No Warranties Provided:
MyXspend provides its Services “as is” without any
express or implied warranties, including but not
limited to warranties of merchantability,
satisfactory quality, fitness for a particular
purpose, completeness, accuracy, or non-infringement
of applicable laws. The entire risk associated with
the use and performance of our Services lies with
you. We deliver only what is available at the time
of your order; if issues arise, please notify us
immediately so they can be resolved as quickly as
possible.
14.2. No Guarantees on Suitability or Outcomes:
By using our Services, you acknowledge that we make
no warranty regarding the suitability of our
products for your particular needs or the effects
they may have on your specific situation. We do not
guarantee any outcomes and will not be held liable
for any consequences resulting from your use of our
Services.
14.3. Account Credentials:
MyXspend is not responsible for any lost, forgotten,
or compromised account information. If you lose
access to your login details, please contact us
promptly so we can help restore your access.
14.4. Governing Law and Conflicts:
This agreement is governed by the laws applicable in
your location, without regard to conflicting local
rules on retention or other substantive law
principles. Should any provision of these Terms
conflict with your local laws, the local law will
prevail, but such conflict will not modify the
remainder of these Terms. MyXspend is not liable for
any loss of business, profits, or anticipated
savings. We do not guarantee uninterrupted or
damage-free use of our Website, though we maintain
quality and security measures to ensure a safe user
environment.
14.5. Dispute Filing Period:
Any disputes arising under these Terms must be filed
within one year of the incident. Failure to initiate
a dispute within this timeframe may result in the
forfeiture of your rights to claim any damages.
14.6. Accuracy of Information:
You are solely responsible for providing accurate
and complete information. MyXspend will not be
liable for any losses or issues resulting from
inaccurate or incomplete information, and we reserve
the right to refuse payment processing (including
via credit cards) if we deem the payment method
insecure.
14.7. Irrevocability of Transfers:
When you purchase cryptocurrency from us, you agree
that MyXspend is not responsible for how the
cryptocurrency is subsequently used in your
designated wallet. Furthermore, once you transfer
cryptocurrency to an external digital wallet, the
transfer is final and cannot be reversed.
14.8. Force Majeure:
MyXspend is not liable for any delays or failures in
providing our Services due to events beyond our
reasonable control, including but not limited to
telecommunications network failures, power outages,
hardware malfunctions, fires, or actions by
government authorities (force majeure events).
14.9. Reliance on Information:
It is your responsibility to verify all information before relying on it. Any decisions you make based on the content provided are solely at your own risk, and MyXspend will not be liable for any inaccuracies or errors in the information offered.
15. Indemnification
15.1. You agree to fully indemnify and defend MyXspend, its affiliates, and their respective service providers against any claims or demands arising from your use of our Services. This includes, but is not limited to, any liabilities, damages, losses, costs, and expenses (including reasonable legal fees) incurred as a result of:
• 15.1.1. Any breach of these Terms & Conditions by you;
• 15.1.2. Any violation by you of applicable laws, regulations, or the rights of any third party; and/or
• 15.1.3. Any use of the Services or Website by you, or by any other person accessing the Services using your user identification, whether or not such access is authorized by you.
16. Account suspension, closure and termination
16.1. By using or accessing this Website in
accordance with Section 1.5, you unconditionally
accept these Terms & Conditions.
16.2. We reserve the right to terminate or suspend your account at any time, particularly if we determine that you are ineligible, unresponsive, or otherwise not compliant with our Services. This may occur under the following circumstances (but is not limited to):
• 16.2.1. If we decide to discontinue providing the Services to you or in general.
• 16.2.2. If we exercise our right to cancel or terminate your account without notice, as provided in these Terms.
• 16.2.3. If you fail to pay for cryptocurrency purchases or other Services as required.
• 16.2.4. If you fail to deliver the cryptocurrency you have sold to us.
• 16.2.5. If you fail to transfer the required FIAT Currency to us.
• 16.2.6. If your submitted documents do not pass our internal security checks (as described in Section 3.1).
• 16.2.7. If we suspect or determine that you are engaging in fraudulent activity or abusing our Services.
• 16.2.8. If we believe you are obstructing the provision of our Services in any way.
• 16.2.9. If there has been no transaction activity on your account for six (6) or more consecutive months.
• 16.2.10. If we reasonably suspect that your transactions are non-compliant with applicable laws.
• 16.2.11. If we are compelled by a subpoena, court order, or a request from a government or regulatory authority.
• 16.2.12. If you take any action intended to circumvent our controls, including but not limited to opening multiple accounts.
• 16.2.13. If your account is involved in any pending litigation, investigation, or government proceedings, or if we receive notice from law enforcement indicating illegal conduct.
• 16.2.14. If our service partners are unable to support your use of the Services.
• 16.2.15. If we believe that your activities are adversely affecting our reputation.
• 16.2.16. If we determine that your account is being used by someone other than you, or for the benefit of another party.
• 16.2.17. If we have a good faith belief that your account is linked to any account that has been suspended or terminated for breaching these Terms.
• 16.2.18. If you fail to provide requested information or if the information provided does not meet our requirements.
• 16.2.19. In the event of a Force Majeure Event.
• 16.2.20. For any other reasonable cause we deem
appropriate.
16.3. If your account is suspended or terminated,
you will no longer be able to access our Services.
In such cases, any outstanding orders may be
canceled or processed based on their status at the
time of suspension. For example, if you purchased
cryptocurrency but have not yet received delivery,
appropriate adjustments may be made, including the
withholding of funds as necessary.
16.4. You may terminate these Terms & Conditions
by sending an email to support@myxspend.com.
Termination will take effect upon the closure of
your account (including the deactivation of your
username and password), which will occur within
seven (7) calendar days following our receipt of
your termination request. You will remain
responsible for any activities and any outstanding
obligations (such as debts or pending purchase
amounts) incurred during this period.
16.5. Upon termination of these Terms & Conditions:
• 16.5.1. You must immediately cease using the Website and Services.
• 16.5.2. You must pay any amounts owed to us.
• 16.5.3. You must return any cryptocurrency that you owe to us.
• 16.5.4. The provisions of these Terms shall
continue to define our relationship and your
obligations as necessary.
16.6. The right to terminate these Terms &
Conditions and close your account does not affect
any other rights we may have regarding breaches of
these Terms.
16.7. Termination of these Terms & Conditions will not affect any rights or obligations that have accrued prior to termination.
17. Customer Support and Service
17.1. Our customer service department is available
to assist you with any questions or concerns you may
have. Please note that all calls may be recorded for
quality assurance and to help us improve our
services.
17.2. The information you provide enables us to send
you personalized offers exclusively for registered
users. This includes access to exclusive deals,
updates on upcoming products, and other news
specifically related to MyXspend’s services.
17.3. By engaging with our customer service, you agree to abide by our Terms and Conditions. We enforce a strict zero-tolerance policy toward any form of customer abuse—whether it occurs through telephone calls, live chats, emails, or other communication channels. Such behavior will be considered a breach of these Terms and may result in the termination of your account.
18. Third party links, sites and services
Please be aware that this Website may include links to third-party websites, advertisers, and services. We do not control these external sources and, therefore, cannot guarantee their accuracy, relevance, or suitability for your needs. As these sites may present content unrelated to our discussions or services, we strongly recommend that you review and verify the terms and conditions of any third-party site before proceeding further.
19. Governing law
The contract between you and MyXspend is governed by the laws of Spain. You agree that Spain courts have exclusive jurisdiction to resolve any disputes, actions, or proceedings (“Proceedings”) arising from these Terms & Conditions. However, if MyXspend encounters any issues with the chosen venue, we reserve the right to appeal and have the matter decided in any jurisdiction where such proceedings may be appropriately brought.
20. Miscellaneous
20.1. Entire Agreement:
These Terms & Conditions constitute the complete
and exclusive agreement between MyXspend and you
regarding your use of our Website, Platform, and
Services. By using our products, you agree to be
bound by all the terms set forth herein. Please read
these Terms carefully before submitting any
information on our site.
20.2. No Additional Rights:
Unless expressly provided for in these Terms, you
are not entitled to any rights or remedies beyond
those stated. While we reserve the right to exercise
any remedies that we believe will benefit you, our
failure to enforce a provision on one occasion does
not waive our right to enforce it in the future. A
partial or single exercise of any right or remedy
shall not preclude further exercise of that right or
any other right or remedy. Any waiver granted by us
for a default shall not be deemed a waiver of any
subsequent default.
20.3. Severability:
If any provision of these Terms is found by a
competent authority to be invalid or unenforceable,
in whole or in part, such invalidity or
unenforceability will not affect the remaining
provisions, which will continue in full force and
effect. We will endeavor to ensure that you continue
to enjoy the benefits of your purchase as originally
agreed.
20.4. Duration and Amendments:
These Terms & Conditions will remain enforceable
from the moment of your acceptance until you revoke
your consent in writing. We reserve the right to
modify these Terms at any time without prior notice.
It is your responsibility to stay informed about any
changes.
20.5. Third-Party Rights:
No rights under these Terms are intended to be
conferred on any third parties, except where
expressly provided by applicable law or as otherwise
agreed in writing with us.
20.6. Outsourcing:
Before outsourcing any part of your services to
third parties, you should obtain appropriate legal
approval.
20.7. Relationship of the Parties:
These Terms do not create a partnership, joint
venture, or agency relationship between you and
MyXspend. Instead, they establish an independent
contractor relationship, with each party remaining
solely responsible for fulfilling its respective
obligations.
20.8. Governing Language:
This agreement is drafted in English, and the English version shall prevail over any translations or versions in other languages.